Return & Refund Policy

On or before 7 working days except for the following reasons:

  • Products perishable in nature
  • Items that have been used or opened
  • An item not returned in the condition it was received.
  • Any item received by us in a damaged condition
  • Items sourced or delivered outside Bangalore.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit
  • Or there might be a manufacturing defect
  • Or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above. To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:

Replacement request must be made within 1 day after the product/s delivered and must not be a part of the above list.
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
In case of perishable items or custom-made non-perishable items, neither nor our enabling partners will be able to accept any returns or replacement of such items.

Refund Policy

Cases of goods unavailability or service problem

  • If the product/s sent for replacement is not available, we will try to give the best possible alternatives
  • If the order is confirmed by us but not able to be shipped on time, we agree to refund the money paid for the product/s

Cases of customer demanding refunds:

  • Refund will be 90% of Order Cost, in case of customer don’t want suitable and available replacement of product
  • In express-orders only 90% refund will be given, If the delivery address is out-side the service area

Return Policy:

Terms and Conditions

Each item in your order is sold by Kundan Store. Those items for shipment to places across the States of India may be subject to taxes, and fees. The recipient of the shipment is the customer of record in the destination place and is responsible to get any fee as per the return policy.
With respect to each item for which shipment charges have been calculated (if any), you authorize Kundan Store to designate a courier company or freight forwarder to act as your agent with the relevant address and contact numbers in the destination place, to clear your merchandise, process and handover such item. The shipment charges may be collected by Courier Company on or before delivery (if any).


Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our customers to be aware that cross-border shipments are subject to opening and inspection by the government authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our product carriers, and such information may be communicated by the carriers to the government authorities in order to facilitate clearance and comply with local laws.